New to CLEAR — or just stuck? Jump straight to what you need.
Who's Who
The whole leadership team — who does what, and who to email for what.
HR & Payroll
Pay stubs, PTO, benefits, W-2s — the employee portal and support lines.
IT Help
Computer or system problems — Briantek's number and how to start the call.
Marketing & CRM
Your launch kit, signature, cards, trackers, and GoHighLevel help.
Training
Floify & LendingPad videos, CRM training, security awareness.
Non-QM Investors
In-house correspondent investors — reps, scenario desks, guidelines.
🔑 Your system logins
Sharon LittleJohn sends your login invites when you join. Watch your inbox for each of these — and if one doesn't arrive, reach out (don't wait):
- LendingPad — our loan origination system (LOS)
- Floify — application portal your borrowers use
- Polly — pricing engine (Non-QM options live here too)
- DocMagic — disclosures · username = your CLEAR email
- Certified Credit — Full HD Tri-Merge + Soft Pull
- Appraisal Firewall — track appraisal orders
- GoHighLevel — the CRM (user seat in the main CLEAR account)
- Pulse — pricing tools, analytics & your company dashboard. You already have this login — it's the system you were recruited through.
📄 Key documents
Company files live on SharePoint — you'll sign in with your work Microsoft account.
🗓 2026 Payroll Schedule 🔒 Aspire Lock Policies 📞 Warm Leads Call Script 📁 All documentsThe leadership team — and exactly what each person can help you with.
🧭 Not sure who to ask?
| Your question is about… | Go to |
|---|---|
| NMLS transfer, licensing, disclosures | Brian Hill |
| Marketing, websites, tools, brand | Christa Votaw & Kari Cooper |
| GoHighLevel (CRM) setup & training | Kari Cooper |
| Locks, secondary, Non-QM & broker contacts | Dave Bennett |
| Underwriting & operations · system login invites | Sharon LittleJohn |
| Processing & pipeline · training | Sher Sandvig |
| Early onboarding & recruiting | Bill Sandvig & Grant Whitmer |
| Corporate operations (Aspire) | Helena Castillo |
| Payroll, benefits, PTO, tax forms | Vensure Employee Support (see HR ↓) |
| Computer / tech problems | Briantek IT (see IT ↓) |
Payroll, benefits, tax forms, PTO, and employee-portal support — start here before emailing HR.
🔐 Employee Portal (ESS)
Pay stubs, direct deposit, tax withholdings, W-2 & 1095-C, PTO requests, benefits, dependents, personal info, and company handbooks.
Open the ESS Portal → 📘 Portal User Guide💬 HR & Payroll Support — Vensure
For paychecks, deductions, benefits, W-2s, and enrollment. Live chat available 24/7.
✉️ employeesupport@vensure.com 📞 866-636-2855| HR issue | Contact |
|---|---|
| Payroll, benefits, PTO, tax forms | Vensure Employee Support · 866-636-2855 |
| Username / password issues | Vfficient Support · vfficientsupport@vensure.com |
| Internal company policy questions | Your manager or HR |
Anything tech: computer, email, systems acting up. Briantek is our IT help desk.
📞 Briantek IT Support
(346) 460-7474 — save this number in your phone right now. Email works too:
📞 Call Briantek ✉️ support@briantek.com🧠 How to start the call (required)
Briantek supports several companies — always open with:
- Be clear and brief about the issue
- Stay on the line if remote support is needed
Your brand tools, your database templates, and GoHighLevel help. Marketing = Christa Votaw & Kari Cooper.
Marketing Toolkit
Every CLEAR tool in one place — Launch Kit, signature, cards, pre-approval letters, compliance.
LO Launch Kit
Your email signature, business-card file, announcement email & social posts — enter your info once.
Company Website
clearhomeloans.com — your LO page, links page, and city landing pages live here.
📊 Your database — deal & partner trackers
Standard upload templates so contact, loan, and relationship data flows cleanly into GoHighLevel. Always use these templates when submitting contact data.
🔹 Client Deal Tracker 🔹 Realtor Partner Tracker 📘 SOP — How to Save Your Contacts🖼 Brand logos & media library
The official CLEAR logo kit (monogram + full logo, every brand color, SVG/PNG/PDF) plus LinkedIn & Facebook covers and investor flyers.
📁 Open the Media LibraryLearn the systems, stay sharp, stay secure.
📇 CRM training
GoHighLevel — contact management, pipelines, automations, activity tracking. Kari Cooper runs CRM training; the AI helpers below cover the quick questions.
✉️ Email KariOur in-house non-delegated correspondent investors: the active list, each rep, the scenario desks, and guideline references.
💡 Pricing Non-QM
All of these options are in Polly — when pricing your scenario, click the NON-QM button. Questions? Reach out to secondary (Dave Bennett).
✉️ Email Dave 📇 Non-Del & Broker Contacts (xlsx)Guideline references last reviewed: · Reviewed quarterly. Spot something outdated? Tell Christa — updates take minutes.
Purpose-built AI helpers for the team — and the bigger vision.
CSI — Clear Strategy Intelligence
Stuck on a scenario? CSI analyzes complex loan scenarios against current Fannie, Freddie, FHA, USDA & VA guidelines and gives strategic direction. Final answers always go through underwriting & compliance.
GoHighLevel Support GPT
CRM acting weird? This assistant walks you through what went wrong, why, and exactly where to look in GoHighLevel — before you burn an hour on trial-and-error.
Your own Willis
Everything CLEAR builds — sites, flyers, letters, this page — is made with an AI teammate. You can have one too: your own assistant that drafts, designs, and does the busywork while you sell. Ask Christa how to get started.
✉️ I want one